Keith Brown MSP for Clackmannanshire and Dunblane has welcomed the decision by the Scottish Government to create a £50,000 Nuisance Call fund to help those most at risk from unwanted calls during his attendance at the Which?’s Nuisance Calls campaign event at the Scottish Parliament on the 13 September. 

This fund will install call-blocking technology for those most vulnerable to nuisance calls and forms a key part of the Scottish Government’s Nuisance Calls Action Plan which also includes:

  • Developing a strategy for tackling scams in general
  • Updating the Business Pledge with a commitment to support vulnerable customers
  • Developing best practice for organisations involved with any new public-facing Scottish Government schemes to adhere to.

The Which?’s Nuisance Calls campaign is calling on the UK Government to tackle nuisance calls through legislative action and for Scottish businesses and regulators to now get behind the Scottish Government's action plan.

Commenting, Keith Brown said: “Unfortunately, nuisance calls disproportionately affect people in Scotland and they often target the elderly and the most vulnerable in our society. At times, they can be potentially harmful as they can be scams and leave people out of pocket.

“This new £50,000 fund is great news local Clackmannanshire residents, giving those most at risk the option to have call-blocking technology installed onto their phone.

“This fund is but one part of the Scottish Government’s Nuisance Calls Action Plan which has a range of measures to raise awareness of nuisance calls, make it easier for people to identify them and take action to protect themselves.

“In my capacity as Economy Secretary, I have also written to the UK Government, who have the power to regulate this area, to call on them to finally take action to reduce the volume of nuisance calls, including exploring a model which automatically opts people out of unwanted calls.”

Alex Neill, Which? Managing Director of Home Products and Services, said: “Scots continue to receive more nuisance calls than the rest of the UK, and the Scottish Government’s action plan should deliver positive changes to ensure people are no longer bombarded by these unwelcome calls.

"Which? has long campaigned for action to be taken against this everyday menace that can intimidate and discourage people from answering their phones. We're delighted to be part of the week of action on this issue to help people tackle these unwanted calls."